TNCFlow
TNCFlow
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Refund Eligibility, Exceptions, and Support Assistance for TNCFlow Templates

Terms & Condition

Last updated: November 7, 2025

Thank you for purchasing a TNCFlow Webflow template. Our mission is to provide beautifully designed, retina-ready, fully responsive, and SEO-optimized templates for your website projects.

Easy 14-Day Refund Guarantee

You may request a full refund within 14 days of purchase, no questions asked, provided you have not downloaded any template files or assets.

Technical Issues Eligible for Refund

If you encounter a technical problem that prevents the template from functioning as described, and our support team is unable to resolve it within a reasonable timeframe, you are eligible for a full refund—even if you have downloaded the template. Examples of such technical issues include:

  • Template layout or design breaks on multiple devices or browsers without any custom code or modifications by you (e.g., menus displaying incorrectly, overlapping content).
  • Broken or malfunctioning forms or CMS integrations that fail to submit or process data correctly despite troubleshooting efforts.
  • Responsive design failures that make the site unusable or severely impaired on tablets or mobile devices.
  • Missing assets or broken links within the original template files that prevent proper functionality.
  • Conflicts or errors arising from built-in integrations (such as Zapier or CRM connectors included with the template).
  • Issues like spam filter blocks or reCAPTCHA failures that inhibit form submission or other core template features.

Customization Support

While we do not provide free customization support, we offer professional customization services for a fee. If you require assistance tailoring the template to fit your unique needs, our expert team is available to help you achieve your vision efficiently and effectively.

Partial Refunds & Store Credit

If you have downloaded the template but are unsatisfied and no qualifying technical issue is found, you may request a partial refund or store credit at our discretion, balancing customer satisfaction with business sustainability.

Exchanges

You may request an exchange for another template of equal or lesser value within 14 days, provided downloaded files have not been used in a published project.

Refund Request Procedure

  • Submit your refund or exchange request via our contact page.
  • Provide your order details and a brief description for refund requests involving downloaded templates.
  • We review and respond to requests within 1–2 business days.

Anti-Abuse & Exceptions

We reserve the right to deny refund or exchange requests in cases of abuse, repeated claims, or policy violations.

Support and Assistance

If you have any questions or encounter any problems with your template, please do not hesitate to reach out to our dedicated support team. We are here to assist you promptly and ensure that you get full value from your purchase.

Create a support ticket